Refunds, transfers and returns

Transferring your camp place

You can transfer or resell your place whenever you like, with no limit and no fee.

You arrange it directly with whoever takes it. We just need the two of you to email us the name change before the camp starts.

Refunding a place

Within 14 days of buying, you can ask for your money back minus a €50 handling fee. If you were paying in instalments, we refund what you paid minus that €50 and the remaining instalments are cancelled.

After those 14 days there are no cash refunds: the only option is reselling from your account, when resale is open, for a voucher worth what you paid minus €50 (see "Reselling from your account").

If UTOPIC cancels the camp, we refund 100 % of what you paid.

A camp place is a leisure service on a set date, so the law gives it no right of withdrawal. The above is our own policy, better than the law requires.

Reselling from your account

When UTOPIC turns it on, you can resell your place from your account until 31 July. From 1 August there is no resale.

When you resell it you lose the place straight away, and it can't be undone. In return you get a voucher for what you paid minus a €50 handling fee, usable in the SUPPLY shop and to buy places, valid for one year from when it's issued. If you were paying in instalments, the remaining ones are cancelled and the voucher is for what you had paid.

Your place doesn't go back on sale in its phase: one more place opens in the last phase, and we email the resale waiting list.

Bus seat and add-ons

They transfer just like the camp place.

If you cancel less than a week before, the amount is not refunded, because the seats are already booked.

Returning clothing: 14 days

You have 14 calendar days from receiving or collecting the item to return it without giving a reason. That is your right of withdrawal. Customised (1 of 1) pieces can't be returned unless faulty.

The item has to come back unworn, with its tags, and in a condition to be sold again.

Write to summercamp@utopicdance.com with your order number and we'll tell you where to send it. Getting it back to us is on you, unless it is faulty or wasn't what you ordered: then we pay. If you are at the event itself, just hand it back there and it costs nothing.

We refund by the same means you paid with, at the latest 14 days after we get the item back.

If it is faulty

If an item is faulty, damaged or not what you ordered, write to us and we'll fix it at no cost: replacement or refund.

The legal guarantee on a new product is three years from delivery.

How to ask

Write to summercamp@utopicdance.com from the address you bought with, giving your name, the order number and what you want to do.

We'll reply with the return address and the steps. Don't send anything before writing: with no warning it's on its way, we can't identify it.