Refunds, transfers and returns

Transferring your camp place

You can transfer or resell your place whenever you like, with no limit and no fee.

You arrange it directly with whoever takes it. We just need the two of you to email us the name change before the camp starts.

Refunding a place

You can ask for a refund up to two weeks after booking, with a €50 handling fee.

After that there is no refund. At most, case by case, a discount code for the following edition, valid until the last day of June.

A camp place is a leisure service on a set date, so the law gives it no right of withdrawal. The above is our own policy, better than the law requires.

Bus seat and add-ons

They transfer just like the camp place.

If you cancel less than a week before, the amount is not refunded, because the seats are already booked.

Returning clothing: 14 days

You have 14 calendar days from collecting the item to return it without giving a reason. That is your right of withdrawal.

The item has to come back unworn, with its tags, and in a condition to be sold again.

Getting it back to us is on you, unless it is faulty or wasn't what you ordered: then we pay. If you are at the event itself, just hand it back there and it costs nothing.

We refund by the same means you paid with, at the latest 14 days after we get the item back.

If it is faulty

If an item is faulty, damaged or not what you ordered, write to us and we'll fix it at no cost: replacement or refund.

The legal guarantee on a new product is three years from delivery.

How to ask

Write to summercamp@utopicdance.com from the address you bought with, giving your name, the order number and what you want to do.

We'll reply with the return address and the steps. Don't send anything before writing: with no warning it's on its way, we can't identify it.